Frequently Asked Questions (FAQ)

Find answers to commonly asked questions here. Let us help point you into the right direction.

Ordering Process

We’ve made it simple and convenient to place an order through our online platform. Click on your ideal curtains/blinds and enter your measurements.

If you’re looking for our delivery timeframe, an all-encompassing description of the product and where to best use it, you can find all of it by clicking on the product picked by you. If you do need more specific information, feel free to Get In Touch with us.

You can find our measuring tips and advice in our DIY Measuring guide. We include guidelines for standard windows. If you’ve already gone through the guidelines and still need help, you can Get In Touch with us by calling or dropping us an email.

Questions about your purchases

We’re sorry to hear about that but don’t worry, we’ll ensure that it will be sorted out promptly.

We’ll be more than happy to replace a new one for you. Get in touch with us to let our team know what’s happened.

We’ll need you to prepare some photographs/videos of the product(s) that we’ve installed for you. We will then get in touch with you to let you know what happens next.

Just let our team know the specific spare parts you need, and we’ll get them delivered as soon as possible.

Questions about the delivery

Ping our team a message to let them know exactly what you would like to change, and we’ll get back to you promptly. Do note that the changes will only be applicable for maximum 2 days.

We'll try our best to make the changes you ask for.

We try to deliver our products as soon as possible, with an average of 7-14 days. However, this varies from product to product. For further information or advice, you can get in touch with our team.



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